FAQs

What are the shipping times for my order?

Standard shipping times for orders within the UK typically range from 2 to 4 business days. This timeframe is applicable for all standard delivery options.

Is express delivery available for my order?

Yes, express delivery options are available for an additional charge. This service ensures that your order is delivered more quickly than standard shipping, providing a faster solution for urgent needs.

Are there any delivery charges for orders under £50?

Yes, orders that total less than £50 will incur delivery charges. It is advisable to check the specific shipping rates during the checkout process to understand the total cost of your order.

How can I check the availability of products?

Product availability can be verified directly on the product page. Each item will indicate whether it is in stock or if there are any expected delays in restocking.

What should I do if my order is delayed?

If your order does not arrive within the expected timeframe, please contact our customer service team. They will assist you in tracking your order and provide updates on its status.

Can I change my shipping address after placing an order?

Changes to the shipping address can only be made if the order has not yet been processed. Please contact our customer service team as soon as possible to request any changes.

What if I receive a damaged or incorrect item?

In the event that you receive a damaged or incorrect item, please reach out to our customer service team within 14 days of receiving your order. We will guide you through the return process and ensure a resolution.

Do you offer international shipping?

Currently, our shipping services are limited to the UK. We do not offer international shipping at this time, but we are exploring options for future expansion.